FAQ

Frequently Asked Questions- Assisted Living

What is assisted living?
As a company, we describe assisted living as independent living for seniors with available personal and supportive services for activities of daily living, as needed. These services encourage maximum independence and enhance the quality of life for all of our residents. Monthly wellness checks, medication and meal reminders, coordination of outside care services, combined with 24/7 staff supervision allow seniors to live independently in a safe and secure environment. Providing “Care You Can Trust” and removing the burden of home ownership results in peace of mind for both our residents and their families.

What is licensed residential assisted living?
A licensed residential assisted living building is a step between an unlicensed assisted living building and a skilled nursing facility. In Indiana, the vast majority of assisted living buildings are unlicensed, meaning that they cannot offer the medical services that a licensed building can provide. While a licensed residential assisted living building can provide some medical services, it cannot provide all of the services normally found in a licensed skilled nursing facility. Specific nursing interventions and services are allowed under this licensure, while others are not. Licensed residential assisted living should be considered a “bridge” between independent living and long term care.

What are the terms of your leases?
We offer month-to-month rental agreements. There is no long-term commitment or “buy-in” to our assisted living buildings. If a resident decides to move out of one of our buildings, for whatever reason, there is only a thirty (30) day notice required. We require a non-refundable community fee of $750 for an apartment (Florida buildings require a $1,000 community fee). This community fee will hold an apartment for 30 days.

Do you offer respite stays?
Yes. Caregivers often need a break or families go on vacation, thereby creating a need for a loved one. CrownPointe Communities is committed to making this stay as easy on the family as it is enjoyable for the resident. Many of our communities have furnished “Respite Rooms,” thereby removing the burden of bringing large amounts of personal items into the building for a short-term stay. Typically, these rooms are equipped with a bed, dresser, night tables, television and seating areas.

Do you provide Alzheimer’s Care?
Each CrownPointe community is as individual as their residents. Because there are different stages of Alzheimer’s and Dementia, a frank discussion with the campus Executive Director regarding specific needs will assist everyone in making the best decision possible and make the stay at the CrownPointe facility more successful. In some cases, the loved one’s Alzheimer’s or Dementia has advanced to the point that assisted living is not a good option. In those cases, the Executive Director will be able to recommend alternatives that are capable of meeting the needs of the individual. Three of our buildings are currently equipped to handle advanced Alzheimer’s and Demential cases. They include Yorktown, Indiana and Sebring and Spring Hill Florida. All of the other buildings are equipped to handle most forms of early Alzheimer’s or Dementia, if those individuals do not require a secured environment.

How do you determine what my needs for care and services might be?
All of our campuses use an assessment program that is designed to provide information on the specific levels of care needed by residents. While there are many basic services that are included in the published rates for room and board, there may also be residents who require more assistance than others. This additional assistance is determined when the new resident arrives at the building, and the appropriate fees are then attached to the additional services that will be required. Ongoing assessments are conducted at regular intervals to determine whether a resident is needing the same, less or more care. This system is resident-specific and ensures that each resident only pays for the services that they require, not for the services being used by others.

Can I bring my home furnishings?
We encourage residents to personalize their apartments. This is your home. Moving or downsizing can be difficult. Family members or support systems may be out-of-state or unable to help a resident. Working with the Executive Director and the staff, they can assist residents and families with the decision on what to bring to the building. By bringing one’s own furniture and personal items, the apartment is transformed into an environment that provides all of the creature comforts of home.

Can I bring a pet?
We know that pets are important members of our families. Each campus has its own guidelines and policies that relate to pets residing in the building. The Executive Director for the campus can discuss the specifics of bringing a pet to live in the building. Pets are also able to visit the building.

Can I have a television and phone in my room?
Yes. All of our apartments are wired for cable television and a telephone.

If my needs exceed the services being provided, what other services might be available in your buildings?
There are a full range of outside services available to residents should needs exceed those services that can be provided by the facility staff. They include, but are not limited to, home health, private caregivers, therapy, “doctor in the house” program, hospice, mobile X-ray and bone density scanning and medical supplies and equipment through third party providers.

Frequently Asked Questions- Condominium Living

Are opportunities for both purchases and leases available?
On all of our campuses, there are opportunities for both the purchase and lease of condominiums. The Executive Director at each campus is prepared to discuss the various options for purchase and/or lease.

Who performs the maintenance on my condominium?
Each campus with a condominium community has maintenance staff available to provide routine maintenance. The company also has a centralized maintenance staff that can also be called upon for major projects that require maintenance. A call to the Executive Director is all that is needed to generate a work order and expedite the process.

What are the typical maintenance fees for a condominium?
Each campus has slightly different maintenance fees. They typically range from $100 per month to $200 per month, depending on location. These fees pay for the cost of trash removal, lawn mowing, snow removal, trimming of shrubs, mulching and exterior repairs on the individual condominium units.

Is there a condominium association available?
At every condominium community, a condominium association is formed after ten years. Once this occurs, the condominium owners vote to choose board members who will represent them on the condominium board of directors. Once the condominium association has been formed, the association assumes total responsibility for the operation of the campus. They will decide the amount of the maintenance fees to be charged and how the money will be spent. They will also be responsible for exterior maintenance on the individual condominiums such as roof repairs and roof replacements.

What am I responsible for in terms of major repairs and maintenance to my condominium?
An owner is responsible for everything inside the four walls of the condominium. Everything outside the four walls is the responsibility of the company for the first ten years. After the condominium association is formed, the association assumes this responsibility. In the case of new condominiums, a one (1) year warranty accompanies the purchase of each condominium.

Can I sell my condominium if I so choose? Are there any restrictions on selling my condominium?
Yes. The major restriction on the sale of a condominium is that the company has the “right of first refusal” on the sale of any condominium. This means that any offer you receive from a prospective buyer can be matched by the company. This insures that condominium owners will not jeopardize their neighbors by selling their condominium at a price below market value.